Service With A GENUINE Smile

I rarely write posts with no pictures. But this is one of them. It's worth reading though!

Yesterday started off kind of crazy. It was hectic. I was frantic, and on a big time crunch. I was headed to visit my dear friend Jilland her tiny new baby, Langston, and more importantly (well, not MORE important, but pretty dang important) I wanted to bring her Mountain West Burrito. Who doesn't love that place? Well after what you're about to read, you'll have a crush on that joint and it's owner even more than you already do.

I was about 3 minutes away, with kids in tow. I frantically called in my order so that I could move along the process of getting on the road to Jill's. With kids, everything is a process.

We parked, and in the yucky, icy slush, I unbuckled child #1, got him out of the car, then unlatched child #2 and dragged them in so I could pick up my order. I have a paranoia of leaving kids in cars alone. Anyway, I walked in, told the man who I refer to as The Mountain West Burrito Guy (if you've been there you know who I'm talking about) that I was here for my order, and then I had a seat while they finished whipping up my order.

I watched. The restaurant was already filling up at 11:00am. There were businessmen, college-age kids, children, and a lovely elderly couple. MWBG (Mountain West Burrito Guy) served them their order. I could tell that the woman was contemplating how to go about the enormous, delicious burrito all wrapped up in foil. Seconds later MWBG quietly asked her if she'd like a plate, fork and knife. With a huge sigh of relief she said, "Yes! Please! Thank you so much!". That was nice. But my story gets lovelier.

My order comes. MWBG brings me my bag of goods. Herding child #1 with one arm, Child #2 + car seat in another arm, and my bag of food in the other (moms have three arms), I stood up to race to my car. MWBG stops me. He informs me that my chicken burrito is labeled, and that he had put extra salsa in the bag. "SO nice! I like that kind of service", I thought. But that was not all. MWBG then goes on to personally tell me that whenever I want to call in an order, when I drive up to park he will bring out my food to my car for me so that I don't have to get out with all the kids just to pick it up. WOW. I then told him that he was amazing. But that's not all. on my way out, I reached the exit and he was there holding the door open for my children and I because he he's just that kind of guy. He's that kind of business owner (He IS the owner, I assume).

Honestly. That kind of service is AMAZING! Unbelievable. He'll bring my food out to the car so I don't have to come in? Who is this guy?!

I go back to businesses for good customer service. I shop at Macey's Grocery store because there are friendly old men in the produce section handing out candy to make my kids happy, and I can count on other employees in just about every aisle asking me if I need help finding something. Even though The Flower Basket is overpriced, I still shop there for gifts because I like to see Macy's sweet, smiling face welcoming me at the door, and we chat like we've been friends forever. She makes me feel welcome. And now, when I want a burrito (that happens A LOT), I vow to go to Mountain West Burrito because of the MWBG and is unbelievable hospitality. He made my day.